Responsible Gambling Policy

We take safer gambling seriously at Cash Arcade. We want you to enjoy your time with us while keeping play under control, so we provide clear tools, practical limits and support information to help you make informed choices. If you ever feel play is becoming a problem, we encourage you to act early and use the options below.

Player protection principles

We aim to protect customers by promoting responsible play, preventing underage gambling and applying verification and affordability checks where appropriate. Our approach focuses on prevention, early intervention and ongoing support so that play remains a leisure activity rather than a risk.

Activity-control tools

You can manage your account and betting activity with a set of built-in controls. These are available in your account settings and via our support team if you need help applying them.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Limits can be reduced immediately and increases usually have a cooling-off period before they take effect.

Loss limits

Loss limits let you cap how much you can lose over a set period. These are useful if you want to keep losses predictable and avoid chasing money after an unfavourable run.

Time limits and session reminders

Use session reminders and time limits to control how long you play in a single session. You can also set mandatory breaks or temporary account freezes to prevent extended play without a break.

Account breaks and self-exclusion

If you need a longer break, choose a temporary self-exclusion or a longer-term block. Self-exclusion prevents access to your account and related services for the chosen period and can be activated through account settings or by contacting support. We will handle any requests confidentially and offer guidance on next steps.

Recognising signs of problematic behaviour

Watch for warning signs such as spending more time or money than planned, chasing losses, neglecting work or family responsibilities, borrowing to fund play, changes in mood or sleep, and difficulty stopping despite wanting to. If you notice these behaviours in yourself or someone close to you, consider using our tools or seeking outside help.

Practical tips for staying in control

Plan your play before you start, set strict deposit and time limits, treat gambling as entertainment rather than income, never chase losses, and avoid using credit to gamble. Regularly review your activity and adjust limits if you find patterns you want to change.

Professional help and support organisations

If you need specialist support, contact recognised UK services such as BeGambleAware and GamCare for confidential advice, self-assessment tools and treatment referrals. You can also speak to your GP for local health and wellbeing support. If you want assistance putting limits in place or cancelling your account, contact our support team and we will help you through the process.