Cash Arcade Casino Privacy Policy
At Cash Arcade we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to you. It applies to users accessing our site and services in the United Kingdom and describes our general approach to handling personal data in a straightforward way.
Types of data we collect
We collect information you give us directly and data gathered automatically when you use our services. This includes:
Personal data
Details you provide when registering or contacting us, such as your name, date of birth, address, email, telephone number and identity documents when verification is required. We also hold payment details required to process deposits and withdrawals, and records of communications with our support team.
Technical data
Information collected automatically from your device and browser, including IP address, device type, operating system, browser type, device identifiers and log data about your activity on the site. This helps with security, fraud prevention and service performance.
Transactional and activity data
Records of account activity such as deposits, withdrawals, play history, bets, wins and losses, bonus usage and loyalty activity. We may also keep behavioural data used to detect unusual patterns and meet regulatory obligations.
How we use your information
We use personal data to provide, operate and improve our services, including account administration, payment processing, identity verification, customer support and compliance with anti-money-laundering and age verification rules. We may use technical and behavioural data to diagnose problems, prevent fraud, personalise your experience and send service-related messages.
Data protection practices
We protect information using technical and organisational measures appropriate to the sensitivity of the data, such as encryption for data in transit, secure servers and access controls. Only authorised staff and appointed service providers have access to personal data on a need-to-know basis.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support login and security, measure site performance and deliver personalised content. You can manage cookie preferences in your browser or via our cookie settings. Third-party providers may set cookies for analytics, advertising and payment services.
Who we share information with
We share data with trusted third parties where necessary to provide the service, for example payment processors, identity and fraud prevention agencies, game providers, regulators and legal advisors. We require these partners to process data securely and only for permitted purposes.
Your rights
You have rights under data protection law, including the right to access personal data we hold, request correction or deletion, restrict or object to processing, and request portability where applicable. You can withdraw consent at any time where processing is based on consent.
Access, correction and deletion
To exercise your rights or update your information, contact us at [email protected]. We will respond to verified requests and may need to retain certain data to meet legal or regulatory obligations. If you remain unsatisfied you can contact your supervisory authority, for example the Information Commissioner's Office (ICO).
Privacy policy updates
We may update this policy from time to time. Material changes will be published on this page with an updated date. Continued use of our services after changes indicates your acceptance of the revised policy.