Contact Our Support Specialists

If you need help with questions, account-related issues, technical concerns or general feedback our support team is on hand to help. We can assist with account verification, withdrawals, responsible-gambling tools and site navigation. Contact us for quick replies via live chat, email or phone and our advisers will respond swiftly and professionally to resolve your enquiry. You can also request documents or raise payment queries through the cashier team for a fast review. Available in English via our UK centre.

Department	Contact
Customer support	[email protected] (live chat & email, replies within 24 hours)
General enquiries	[email protected] (site feedback and media)
Affiliate enquiries	[email protected] (partner team, account set-up)
Phone	+44 20 7946 0832 (calls answered Mon-Fri 09:00-21:00)
Working hours	Mon-Fri 09:00-21:00

Email Support

Email is our preferred contact method for detailed enquiries, account-related issues and any case needing written explanations or documents. Please send your message to [email protected] with a clear subject line and include current contact details, your account name and any relevant attachments. Providing complete information helps us respond faster and avoid unnecessary delays.

Submit Your Inquiry

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="you@ cash-arcade.uk" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" required rows="6" maxlength="2000" placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#0066cc;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly. Most enquiries are answered within one business day via live chat or email, while straightforward issues are often resolved in a few hours. Complex cases such as KYC, payment investigations or regulatory reviews can take longer depending on their nature and required checks. We’ll keep you updated throughout the process.

Feedback

Have a moment? We’d love your feedback, suggestions or ideas to improve the site. Tell us what works, what doesn’t and any features you’d like to see added. Every message is read by our team and used to refine promotions, usability and support. Your input helps make the site clearer and more enjoyable for all players - thanks for getting in touch.